Ascott Orchard Singapore

The room, a one bedroom suite, was well designed with every comfort we imagined. The bathroom was my favorite, our own spa like atmosphere. I love a wet room and I already miss it. The kitchen was impressive, the ultimate in De Dietrich home efficiency. We appreciated the design, so user friendly. It has raised my expectations for future accommodations. I really loved the pool and gym, since arriving at the Ascott Orchard I exceeded my activity and exercise goals daily, for the first time EVER. The gym is open 24 hours and very well maintained. Lots of families with children, that surprisingly didn’t annoy me whatsoever. 🤣 We never heard a noise unless we chose to open the windows, it was always quiet. The staff is Five Stars across the board: the Concierge, Reception, and especially Housekeeping (Saw), all deserve a sincere thank you, kudos to all.

I had an excellent stay at the hotel during my visit to Singapore. First, the location of the hotel is perfect, right in the middle of the buzzling Orchard. You go out and in 2 minutes you'll have restaurants, coffee shops, shopping mall and a beautiful avenue to go for a walk. Second, the hotel's amenities are top quality, the hotel is all about luxury, they even have on display a collection of LV & Chanel etc. items on their lobby. Third, the room has a spectacular view, the bed is super confy and I love that they give a nespresso coffee machine in the room. As a coffee loved I really appreciate this nice touch. The pool has a really cool design and I was surprised to see thatvthey have a fully equiped gym. My stay was absolutely perfect, the staff made me feel really welcomed and I'll definitely come back.

The Ascott reception staff mistakenly checked the wrong date and informed us that there was no booking for the apartment during our recent stay. Upon entering the room, we were shocked to discover blood stains on the bedsheets. When we requested a change, the replacement pillowcases provided was left on the bed and were also stained with blood. Despite several feedback and the urgency of the matter, no action was taken, and the issue remained unaddressed by any staff member. As such, we went down to the reception, but the manager dismissed our concerns, claiming she had another guest to attend to. This dismissive attitude reflects a concerning level of unprofessionalism in the service provided by Ascott. Our key card was also deactivated during our stay, causing significant inconvenience and wasting our time. This failure to uphold basic services severely tarnishes the reputation of Ascott and failed to uphold its commitment to "Safety, Wellness, and Cleanliness" that Ascott claims to provide. Such lapses in service are entirely unacceptable and have left us deeply dissatisfied with our overall experience.